Privacy Policy

1. Introduction

Saizeriya Malaysia Sdn. Bhd. ("Saizeriya Malaysia", "we", "our" or "the Company") recognises the importance of Personal Data and is committed to handling it responsibly in accordance with the Personal Data Protection Act 2010 ("PDPA").

As a restaurant operator in Malaysia, we collect and use Personal Data in the course of managing our outlets, recruiting employees, engaging vendors and operating our business. This Privacy Policy explains how we manage such Personal Data.

2. What Is Personal Data

"Personal Data" refers to information relating to an identifiable individual. Depending on the context, this may include:

• Name and identification number (NRIC / passport)
• Contact details such as address, phone number and email
• Date of birth, gender and nationality
• Education and employment background (for job applicants)
• Payroll or banking information (for employees)
• CCTV recordings at our outlets and office
• Website usage information such as IP address and browser details

Where required by law, we may also process sensitive personal data such as health-related information for employment, insurance or statutory compliance purposes.

3. Who This Policy Applies To

This Policy applies to individuals who interact with Saizeriya Malaysia, including:

• Job applicants and employees
• Customers visiting our outlets
• Vendors, contractors and service providers
• Business partners
• Visitors to our premises
• Users of our website

4. How We Collect Personal Data

We may collect Personal Data in several ways:

Directly from you

For example:

• When you submit a job application
• During interviews and recruitment processes
• When you enter into a contract with us
• When you contact us for inquiries or feedback

Through our operations

• CCTV systems installed at our outlets and office for security, safety and operational monitoring
• Attendance and payroll systems
• Internal reporting systems

Through our website

• Cookies and analytics tools that help us understand website usage and improve functionality

From third parties

Such as:

• Recruitment agencies
• Professional advisers
• Government authorities
• Background screening providers

Where permitted by law.

5. Why We Process Personal Data

We process Personal Data only for legitimate business purposes, including:

Recruitment and Employment

• Evaluating job applications
• Conducting interviews and reference checks
• Managing employment, payroll and statutory obligations
• Training, performance management and internal administration

Restaurant and Operational Management

• Managing outlet operations
• Monitoring safety and security within our premises
• Handling incidents, disputes or complaints
• Managing supplier and contractor relationships

Customer Service

• Responding to inquiries and feedback
• Improving service quality and operational standards

Legal and Regulatory Compliance

• Complying with applicable laws and regulations
• Supporting audits and internal reviews
• Preventing fraud or unlawful activities

We do not collect Personal Data beyond what is reasonably necessary for these purposes.

6. Cookies and Website Usage

Our website may use cookies to improve user experience and analyse site traffic. You may disable cookies through your browser settings, although certain features may not function properly if disabled.

7. Disclosure of Personal Data

Personal Data may be shared, where necessary, with:

• Our authorised employees and management
• Related companies within the Saizeriya Group
• External service providers supporting our operations
• Professional advisers such as auditors or legal consultants
• Regulatory or government authorities where required by law

Where Personal Data is transferred outside Malaysia, we take reasonable steps to ensure it is handled with adequate protection.

8. Retention of Personal Data

We retain Personal Data only for as long as necessary for business, legal or operational purposes.

For recruitment:

• Information of unsuccessful candidates may be retained for a reasonable period for future consideration.
• Information of successful candidates will become part of employment records.

CCTV recordings are retained for a limited period and are accessed only when required for operational or investigative purposes.

When Personal Data is no longer required, it will be securely deleted or destroyed.

9. Security Measures

We take practical and reasonable steps to safeguard Personal Data, including:

• Restricting access to authorised personnel
• Maintaining internal control procedures
• Securing digital and physical records

While we strive to protect Personal Data, no system is completely secure, and we continuously review our security practices as our operations grow.

10. Your Rights

Subject to the PDPA, you may request:

• Access to your Personal Data
• Correction of inaccurate or incomplete information
• Withdrawal of consent (subject to legal or contractual limitations)

Requests may require verification and may be subject to applicable administrative charges permitted by law.

11. Children

We do not knowingly collect Personal Data from individuals under 18 years old without appropriate parental or legal guardian consent.

12. Contact Us

For any questions regarding this Privacy Policy or your Personal Data, please contact:

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations or legal requirements. The latest version will be available on our website.